Warranties & Liability

In the event a shipped item appears damaged, contact us immediately by phone or email. 1-877-348-2254 or
DO NOT simply send it back to us. Send pictures to and we will assess the situation to whether the item is defective, improperly assembled or misused.
Fitness West reserves the right to:
  • Send parts
  • Replace defective parts
Parts shipped from the U.S. are subject to potential charges such as duties, shipping and brokerage. Such charges are the responsibility of the customer.

Fitness West reserves the right to cancel an online purchase for reasons such as, but not limited to; the shipping address provided does not match the billing address associated with the credit card. In the event Fitness West cancels an order, the customer will be notified immediately.
Fitness West or its affiliates may not be held liable or responsible for damages caused by use and/or misuse of any products.
Please seek consultation from a health practitioner to assist you in determining your level of fitness and correct use of equipment. Fitness West does not assume any responsibility for actions resulting from or in association with products purchased from our physical or online stores.
By using our site, and through your purchase(s), you acknowledge and attest that you understand these risks, and that you take full responsibility for your own actions and the actions of those using the product(s).